Politique de remboursement

SHIPPING + RETURNS

DOMESTIC DELIVERY

MOST ORDERS SHIP WITHIN 24 HOURS BUT PLEASE ALLOW UP TO APPROX. 2-3 BUSINESS DAYS FROM ORDER DATE TO SHIP. FOR NEXT DAY DELIVERY, THE ORDER MUST BE PLACED BY 12 PM EST.
 
ALL ORDERS ARE PROCESSED AUTOMATICALLY AND WE ARE UNABLE TO EXPEDITE OR DELAY SHIPPING TIMES AFTER ORDERS ARE PLACED.

WEEKENDS AND HOLIDAYS ARE EXCLUDED FROM PROCESSING AND SHIPPING TIMES, SO PLEASE ACCOUNT FOR NON-BUSINESS DAYS WHEN PLACING YOUR ORDER.  YOU SHOULD ALWAYS RECEIVE AN EMAIL WITH TRACKING INFORMATION WHEN YOUR ORDER HAS BEEN SHIPPED.

IF YOUR PACKAGE IS LOST, STOLEN, OR MISDELIVERED, WE WILL OPEN AN INVESTIGATION WITH OUR COURIER .  ONCE THE INVESTIGATION IS COMPLETE, IF YOUR ITEM IS LOST IN TRANSIT OR DELIVERED TO THE WRONG ADDRESS, WE WILL REPLACE YOUR ITEMS OR ISSUE A REFUND IF THEY ARE NOT AVAILABLE.  HOWEVER, WE ARE NOT RESPONSIBLE FOR ANY LOST OR STOLEN PACKAGE IS AND WHEN DELIVERY HAS BEEN CONFIRMED.  IF OUR COURIER DETERMINES THAT THE PACKAGE WAS DELIVERED TO THE CORRECT ADDRESS, WE ARE UNABLE TO ISSUE A REFUND.

INTERNATIONAL ORDERS

 WE OFFERS WORLDWIDE SHIPPING! PLEASE EMAIL nesstalcouture@gmail.com REGARDING INTERNATIONAL SHIPMENT.
 
INTERNATIONAL SHIPMENTS WILL BE FULFILLED BY DHL.  SHIPPING RATES MAY VARY BY DESTINATION.

ALL INTERNATIONAL ORDERS ARE FINAL SALE. WE CANNOT ACCEPT ANY RETURNS FOR REFUND OR EXCHANGE.

INTERNATIONAL ORDERS WILL BE SHIPPED WITHIN 1-2 BUSINESS DAYS. ONCE YOUR PACKAGE HAS DEPARTED OUR FULFILLMENT CENTER, PLEASE ALLOW 3 – 15 BUSINESS DAYS FOR YOUR ORDER TO ARRIVE TO THE SHIPPING DESTINATION.

KINDLY NOTE ALL INTERNATIONAL ORDERS ARE SHIPPED ON A DDP (DELIVERY DUTY PAID) BASIS. CUSTOMERS WILL BE RESPONSIBLE FOR ALL LOCAL TAXES AND IMPORT DUTIES. DUTY-FREE PACKAGES ARE ESTABLISHED BY YOUR LOCAL CUSTOMS AUTHORITIES. FOR MORE INFORMATION, PLEASE CHECK YOUR LOCAL CUSTOMS WEBSITE.

 

RETURNS

NEED TO RETURN YOUR PURCHASE? NO PROBLEM! NESSTAL ACCEPT IT WITHIN 14 DAYS OF DELIVERY RECEIPT. KINDLY NOTE THAT ALL SHIPPING COST WILL BE AT YOUR RESPONSIBILITY.

RETURNS WILL NOT BE PROCESSED UNLESS THEY GO THROUGH OUR RETURNS PORTAL. IF YOU ARE HAVING ISSUES WITH THE PORTAL, PLEASE REACH OUT TO US AT Nesstalcouture@gmail.com

WE ONLY ACCEPT RETURNS ON DOMESTIC ORDERS AND ITEMS THAT ARE NOT MARKED AS FINAL SALE.

INTERNATIONAL ORDERS ARE FINAL SALE ONLY AND MAY NOT BE RETURNED OR EXCHANGED.

NESSTAL IS NOT RESPONSIBLE FOR INTERNATIONAL SHIPMENTS LOST IN TRANSIT.

THE MERCHANDISE MUST BE RETURNED IN THE SAME CONDITION IN WHICH IT WAS SHIPPED TO RECEIVE A REFUND. THIS INCLUDES THE ORIGINAL PACKAGING AND THE BOX IT CAME IN.

PLEASE NOTE, ORIGINAL SHIPPING FEES AND A $10 RESTOCK FEE WILL NOT BE CREDITED BACK UPON RETURN.

PLEASE MAKE SURE YOUR ITEMS ARE RETURNED NEW, UNUSED AND WITH ALL NESSTAL GARMENT TAGS STILL ATTACHED. RETURNS THAT DO NOT MEET OUR POLICY WILL NOT BE ACCEPTED AND WILL BE SENT BACK TO YOU.

PLEASE ALLOW UP TO 7 BUSINESS DAYS FOR YOUR REFUND OR EXCHANGE TO BE PROCESSED. YOU WILL RECEIVE A CONFIRMATION BY E-MAIL WHEN YOUR RETURN OR EXCHANGE IS COMPLETE.

STORE CREDITS

STORE CREDITS ARE EMAILED TO THE EMAIL DIRECTLY TO THE ADDRESS PROVIDED WHEN PLACING YOUR NESSTAL ORDER. ALL STORE CREDITS ARE VALID FOR 12 MONTHS FROM THE DATE THEY ARE ISSUED AND WILL EXPIRE AUTOMATICALLY. NO EXCEPTIONS CAN BE MADE TO THE 12 MONTH EXPIRY PERIOD.

EXCHANGES

PLEASE ALLOW 1-2 WEEKS FOR YOUR RETURN TO ARRIVE AT OUR WAREHOUSE. DELIVERY DATES MAY VARY DEPENDING ON WHERE YOU ARE SHIPPING YOUR RETURN FROM.

YOUR EXCHANGE ORDER WILL AUTOMATICALLY BE PLACED IN OUR SYSTEM. ONCE WE RECEIVE YOUR RETURN WE WILL SHIP THE EXCHANGE TO YOU. YOU WILL RECEIVE A SHIPPING NOTIFICATION EMAIL FOR YOUR EXCHANGE ORDER.

FINAL SALE

ALL ITEMS MARKED FINAL SALE WILL NOT BE ACCEPTED FOR RETURNS OR EXCHANGES.  SALE ITEMS PURCHASED WITH AN ADDITIONAL DISCOUNT CODE ARE FINAL SALE, RETURNS OR EXCHANGES WILL NOT BE ACCEPTED.